Cancellation & Refunds

  • Step 1 –
    • Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
    • Please raise a request here with order and contact details –
      https://sdf999.in/contact-us/
    • You can also raise a request with us using the Phone Number.
    • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
  • Step 2 – Give us 2 working days to review your return request.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
 
You can always contact us for any return question at  info@sdf999.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 2 days. If approved, you’ll be automatically refunded on your original payment method within 7-10 working days. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We allow return of products for 7 days after delivery in the following cases:

 – Product is defective

You can conveniently place your return request by emailing us at info@sdf999.in with following details:

  – Order ID
  – Reason for returning the item
  – Images clearly showing a damage / missing product in the order

Post receiving your request, Our Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Sniper Tech and cannot be contested

Cancellations:

There is no option for a customer to cancel the order on their own once the payment has been made, You can get in touch with delivery team as soon as possible with your order number. As long as your order has not been processed, we can cancel the order and refund your amount. We will deduct the payment gateway and handling charges if you have used the online mode of payment for that order. It will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days.

Order can not be cancelled once it has been shipped.

In case of any Dispute:

Any dispute subject to the exclusive jurisdiction of the courts of Hyderabad (Telangana) India.

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